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日日顺“送装一体”20年：服务不止于送到

家居百科
2026-04-16 18:38

Revolutionizing Home Appliance and Furniture Logistics: Ruseven Supply Chain’s Send and Install Together Service Transforming the Last Mile Experience: Ruseven Supply Chain’s Integrated Delivery and Installation Service

Home appliance and furniture logistics services are where user experience is most directly felt. However, the traditional separation of delivery and installation has led to a process where users must first receive their goods, then schedule an appointment, and finally wait for a second visit. This not only wastes time but also erodes consumer trust. In response to this pain point, Ruseven Supply Chain, in 2006, was the first in the home appliance industry to propose the "send and install together, on-time delivery" service concept. This integrated the fragmented processes into a single visit.

In 2006, when e-commerce consumption was still in its infancy, purchasing large home appliances was a time-consuming and labor-intensive high-cost endeavor for consumers. At that time, delivery cycles were long, and delivery and installation were carried out by different entities. Stores generally lacked installation qualifications, and logistics companies did not have debugging capabilities. The waiting for goods, people, and installation was blurred, with responsibilities and service connections broken, and users' time was excessively consumed in repeated waiting.

Following the "Always Sincere" brand gene of Haier, Ruseven Supply Chain made a breakthrough industry decision in 2006 to merge delivery, installation, and debugging services into a single visit. "Delivery is not the end but the beginning of service." Since then, the service standard for home appliance logistics has expanded from a single delivery to a three-dimensional delivery, installation, and usability, and the entire industry has gradually followed suit. In 2017, Ruseven led the formulation of the "Home Large Appliance Smart Logistics Full Process Service Specification," which was the first to clearly define the full chain service requirements of "warehouse, dry, distribution, installation, collection, identification, repair, and visit" in a standardized form. This incorporated the send and install together service into the standardized system, laying the foundation for user experience upgrade and industry high-quality development.

Over the past two decades, Ruseven Supply Chain has built a service network covering the entire country. Data shows that it has over 4,000 cooperative outlets, 100,000 delivery and installation service personnel, 14,000 main line routes, and 170,000 cooperative vehicles. On this basis, it has built a diversified main line distribution network and district distribution network with a national reach. From urban communities to rural households, this network ensures the certainty and coverage of the send and install together service. At the same time, as user needs continue to evolve, Ruseven Supply Chain has expanded its delivery boundaries, launching services such as complete set delivery, new-to-old replacement, and new-to-old collection, expanding the scope of service from single-item installation to full-scenario delivery and reverse logistics.

As the service form continues to diversify, the technical foundation also supports the leap in fulfillment efficiency. Ruseven Supply Chain’s deployment of the Shunlian Intelligent Supply Chain Platform has connected all elements and nodes of the order, warehouse, transportation, delivery, and installation into a real-time response collaborative channel. The matching accuracy of resources and needs has improved, and the response efficiency and fulfillment quality of the entire chain have been optimized simultaneously.

With twenty years, Ruseven has turned the promise of "on-time delivery" into a service reality covering tens of millions of households. This is supported by Haier’s long-standing commitment to a user-centered philosophy and the solid foundation of Haier’s smart home strategy.