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奥克斯空调“十年包修”获央媒点赞

家居百科
2026-01-05 09:14

Axon Air Conditioners: Redefining the Air Conditioning Industry The Ultimate Measure of a Brand's Commitment in the Era of Experience Economy

In the era of experience economy, the word "service" is often mentioned. As home appliance consumption moves from functional satisfaction to emotional connection, what is the ultimate measure of a brand's sincerity?

Recently, Axon Air Conditioners has given its answer with a resounding promise: 10-year full machine repair. This is not just an upgrade of service policy but also a long-term commitment born from "craftsmanship" and "initial intention". With an excellent service system, Axon Air Conditioners has successfully been selected as a case of "People's Craftsmanship Service" for 2025, which means the service standard of the Chinese air conditioning industry has entered a new stage.

Axon Air Conditioners Service Commitment

Technology as the Root, Intelligence as the Wing, and Craftsmanship Builds Quality Confidence

For 39 years, Axon's development history is a缩影 of China's manufacturing industry striving forward. From a local enterprise to a global industrial group covering all over the world, what never changes is the执着 pursuit of core technology.

"Where technology is, talent is; where the market is, R&D is deployed." Under this guiding idea, Axon has basically achieved 100% independent control of key components of home air conditioners, building a secure and reliable industrial "moat". This is not only the foundation for ensuring product quality from the source but also the key answer for Chinese enterprises to grasp the initiative in complex international situations.

This technological craftsmanship is transformed into the intelligent experience that users can feel: its "Power Saver Ultra" air conditioner equipped with AI intelligent control technology achieves a 48% energy-saving efficiency. Axon Air Conditioners also actively embraces the trend of intelligentization, innovating six intelligent technologies such as intelligent energy-saving, intelligent voice, and intelligent air distribution to better improve user experience. Axon's intelligent voice air conditioner has ranked first in sales nationwide for three consecutive years and is widely recognized by the market. Faced with diverse global environments, Axon deepens localized innovation, providing reliable product solutions for special scenarios such as high temperature in the Middle East and high humidity and salt in Southeast Asia. Axon proves through actions that true innovation is to integrate technology subtly into life and serve human needs.

Axon Air Conditioners Technology Innovation

A Ten-Year Promise, Fulfilling User-Centric Commitment

If technology is the skeleton of a brand, then service is the blood flowing through it. In the current industry where the warranty period is generally executed for six years, Axon extends the service cycle to ten years: starting from January 1, 2026, it will officially implement "10-year full machine repair" service nationwide, covering all Axon brand home air conditioning products.

This is not just an extension of the warranty period for four years. Behind it is the high confidence in its over 5,000 service outlets and more than 80,000 certified engineers service system, and more importantly, the practice of the "customer first" commitment. It means that consumers will be completely free from worries about maintenance costs in the next ten years and can comfortably enjoy every breath of comfortable breeze.

This initiative breaks the industry norm, promotes after-sales service from "cost item" to "brand core competitiveness", and promotes a profound transformation from "selling products" to "providing full life cycle value" in the manufacturing industry. It sends out a clear signal: Axon's craftsmanship is not only reflected in the quality at the time of leaving the factory but also extends to every day and night of accompanying users.

Emerging Scope, from Made in China to Global Brand

Craftsmanship is not only about products and services but also about the enterprise's vision and perspective. The "heart" of Axon also beats with the pulse of globalization.

From product exports to brand localization, Axon has entered more than 150 countries and regions around the world, establishing sales companies in 10 countries such as Malaysia, Thailand, and the United States. In the past two years, its autonomous brand export volume has grown 2.7 times and has ranked first in sales in more than 20 countries. According to Sullivan certification, Axon has ranked in the top three of global home split-type air conditioner sales for seven consecutive years from 2018 to 2024.

Axon Air Conditioners Global Market Success

This scorecard is a vivid illustration of China's manufacturing industry moving from "scale expansion" to "value integration". Axon is writing a new story of Chinese brands in the global market with technology as a spear, service as a shield, and user needs as a compass.

From independent breakthroughs in core technology, to ten-year package repair, to stable rooting in the global market, every step of Axon is marked by the perseverance of "craftsmanship". This craftsmanship is a 39-year-long innovation marathon, a service temperature putting users first, and a confident stride on the world stage.