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京东自营家装“安心住”服务，质保升级！

家居百科
2026-05-28 17:36

JD.com 618 Home Renovation - 'Anxin Zhu' Service Details

On May 30th at 8 PM, JD.com's 618 shopping festival officially kicked off, marking the annual golden window period for home improvement. For a long time, after-sales issues have been a common concern for both the home improvement industry and consumers. Problems such as wall cracking, kitchen and bathroom leakage, and woodwork deformation occur frequently. The industry generally has a short warranty period, and it is difficult to trace responsibility. To solve the pain points of traditional home improvement, such as "easy delivery, difficult after-sales, and no maintenance access," JD.com's self-operated home improvement launched the "Anxin Zhu" service during the 618 period. Focusing on warranty commitments and after-sales care, it offers a 5-year warranty for the whole home, a 10-year warranty for water and electricity, and free on-site inspections within two years, truly ensuring "someone to manage after installation, and a more secure living environment." Since its launch in March, JD.com's self-operated home improvement has continuously iterated and upgraded its service system, improving the overall service experience of the home improvement process.

Home renovation fears "end at delivery." Paint cracking, woodwork deformation, even floor warping... These frequently used main materials often go unnoticed after a few years. JD.com's self-operated home improvement "Anxin Zhu" service covers all projects of whole home renovation, from hard decoration of walls and floors to cabinets, kitchen cabinets, doors, bathrooms, and other main materials, providing a long-term 5-year warranty. Within 5 years, JD.com is responsible for any quality issues, and there will be no shirking of responsibility.

Hidden engineering projects such as water and electricity in walls and under floors are even more like "landmines" in home improvement. Once water leakage occurs in water pipes or circuit aging causes tripping, repairs are not only time-consuming and labor-intensive but may also affect neighbors. JD.com's self-operated home improvement "Anxin Zhu" provides a 10-year warranty. Within 10 years, any fault in water or electricity will be repaired or replaced for free by JD.com. From pipe material brands to construction archives, everything is traceable, and JD.com directly guarantees, making "no compensation for leakage, no repair for tripping" a thing of the past.

It is worth mentioning that for whole-home renovation users, JD.com's self-operated home improvement also specially launched a "two-year free on-site inspection" service. It actively identifies residential hazards after users move in, providing free inspection and adjustment for common problems such as loose door handles, cabinet door noises, and furniture paint peeling, transforming passive after-sales service into active care, truly making users "live with peace of mind and use with confidence."

JD.com's self-operated home improvement dares to increase investment in after-sales service, which is backed by the complete guarantee system built by its self-operated model. Around personalized design needs, JD.com's self-operated home improvement relies on JoyAI and global design masters, as well as full-time designers to create living design solutions that fit different lifestyles. In the construction process, JD.com has established a team of 5200+ direct-managed industrial workers covering 10 professional trades, ensuring craft quality through standardized construction, replacing consumers' "managing workers" and "supervising construction sites." In the supply chain, JD.com's professional procurement team relies on 14 countries' global procurement resources and advantages in scaled procurement to achieve "good quality and good price" for home improvement main materials while firmly locking product quality from the source. This "design + construction + materials + after-sales" full-chain self-operated model makes home improvement from the past "blind box" and "gambling luck" into a predictable "certainty" experience. Consumers no longer need to worry about construction teams cutting corners, materials being substandard, or after-sales being ignored. JD.com's self-operated home improvement guarantees every link.

With the opening of 618, JD.com's self-operated home improvement also brings multiple benefits to consumers. For local renovation and renewal needs, JD.com launched the "Local Renovation, All-in-One Price" service, with a maximum expansion of 2000 yuan from 618 yuan, and a maximum savings of 30,000 yuan; eight main materials are free to upgrade, with a maximum savings of 52,000 yuan. Consumers with home improvement or renewal needs can open the JD.com APP, search for "Anxin Zhu," and book consultations and lock in discounts. Whether it's new home whole-package or old house local renovation, JD.com's self-operated home improvement "Anxin Zhu" service will provide full-cycle protection from renovation to occupancy, from warranty to care, making a single renovation the beautiful starting point for a long-lasting happy life.