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万师傅联手豌豆AI，生活助手随叫即到

家居百科
2026-03-23 10:32

Transforming Home Services with AI

With the shift in people's lifestyle, services like installation, repair, cleaning, maintenance, disassembly, and transportation have become high-frequency and essential needs. These services also come with a certain level of professional barriers. In today's highly digitalized world, most people turn to internet platforms to find professionals to solve their problems.

In 2025, the "3·15" Evening News of CCTV focused on the irregularities in the home repair industry, exposing behaviors such as "unnecessary repairs, exaggerated repairs, and arbitrary price increases." However, after one year of rectification, the root problems remain, and "repair assassins" are still at large.

According to reports from "Star Island Finance," consumer complaints and media investigations show that irregular behaviors are mainly concentrated in price opacity, fictional faults, and exaggerated repairs. Many consumers on the Black Cat Complaint Platform said that the platform deliberately avoids online advance pricing, requiring technicians to quote on-site, which leads to mid-way price increases and hidden charges.

At its core, the industry has not yet formed a unified standard from service providers to service prices to service processes.

Home repair is a typical non-standard industry. Due to the differences in products and faults, the difficulty of repair cannot be generalized, making it difficult to set a uniform price. Consumers lack professional knowledge, "knowing the result but not the cause," giving "repair assassins" an opportunity.

This March, Wanshi launched the first AI intelligent body in the home service industry - Pea AI, committed to tackling the core pain point of information asymmetry, protecting user rights, and fundamentally changing the industry ecology.

Smart Assistant, Life Helper

As a vertical AI for home scenarios, Pea AI is integrated into the Wanshi WeChat Mini Program. Unlike general-purpose models like Douba and Deepseek, it is not a model trained with general knowledge from the internet. Instead, it is based on Wanshi's 12 years of industry accumulation, the professional experience of 4.5 million technicians, and the training of over 200 million real orders.

Whether it's furniture installation steps, appliance fault diagnosis, or home maintenance suggestions, just open the Wanshi Mini Program, describe the specific problem to Pea, and you can get professional fault diagnosis, detailed图文 tutorials, industry reference prices, and excellent technician resumes.

Wanshi said that the original intention of developing Pea AI is to let every user obtain reliable home appliance knowledge and solve their urgent problems at any time.

It does not replace the technician's repair but helps users troubleshoot faults and provide corresponding solutions through Q&A, aiming to help consumers save money and time. In daily life, users can also handle small problems themselves.

At the same time, for situations that require professional technicians, Pea AI will also recommend technicians with the most matching "skills" and "location" based on specific needs.

Compared to cold search engines, Pea AI's positioning is more like a "life helper" who is always available and well-qualified. It condenses the professional experience of 4.5 million senior technicians into detailed图文 tutorials and teaches without reservation, to the maximum extent to eliminate information differences and protect consumer rights.

Price Reference, Avoiding Tricks

Not only does Pea AI provide intelligent diagnosis of home appliance faults, but its most prominent feature is its ability to provide industry price references based on specific service details. This is the direct application of Wanshi's 12 years of industry accumulation, the experience of 4.5 million senior technicians, and 2 billion real orders.

Pea AI decomposes the service process, lists possible costs in a table, and clearly presents them to consumers, "no confusion," making every cent spent clear.

For example, for washing machine repair, in addition to the fixed 30 yuan on-site fee and 20 yuan disassembly detection fee, Pea AI will provide price references based on the actual fault situation.

The repair price for replacing the circuit board, heating tube, deformation control panel, adjusting the drum, and replacing the abnormal button computer board of a 6KG or less front-loading washing machine is between 114-399 yuan, while the cost of replacing the computer board, magnetic不良 cover, and program乱 computer board of a 6KG or less top-loading washing machine is between 80 yuan and 205 yuan.

In addition, before users place an order, Pea AI will also provide "trick avoidance tips," reminding consumers to identify "tricks" and accurately avoid risks.

Undoubtedly, the appearance of Pea AI has effectively broken through the industry's deep-seated information barriers, and both sides of the supply and demand are in a relatively equal position, trading in a more fair and transparent environment.

Reforming Processes, Purifying the Ecosystem

From the perspective of consumers, Pea AI can answer and teach, not only as a "helper" in daily life but also as the confidence to fight against "assassins," helping people avoid pitfalls and save money.

For the industry, Pea AI creates a new path, subverting the traditional service model of "order - on-site - diagnosis - repair" through the process of "describe problem - AI diagnosis -图文teaching - get price - match technician - place order for service," fundamentally changing the market ecology of service providers.

In the actual service process, consumers can communicate and confirm with technicians in a more professional and equal manner based on the information provided by Pea AI, jointly judge the repair plan and cost composition.

This consumer-intensive judgment process effectively avoids the possibility of technicians fabricating faults and exaggerating problems unilaterally, making the necessity and rationality of each repair service more transparent.

By transforming the original information advantage of service providers into shared transparent information between both sides of the supply and demand, Wanshi not only protects the legitimate rights and interests of consumers but also effectively regulates and restrains service providers, promoting the entire industry from "barbaric growth" to "sunshine operation," laying a solid foundation for building a healthier, more orderly, and more trustworthy maintenance industry ecology.

As a senior industry observer said, "This is not just a technological application, but a transformation of production relations. It redefines the rights and responsibilities between consumers, service providers, brands, and platforms, and pushes the market to a new equilibrium point that is more professional, more efficient, and more fair."

The era of "repair assassins" may not end overnight, but the wave of transparency is unstoppable. When the gray area of "information difference" is illuminated by the sun, the focus of competition will inevitably return to its essence: professionalism, transparency, and trust.

"Pea" is small, but it points to a brighter, more modern service industry future.